Details
The position requires a highly organized and detail-oriented person who can effectively manage work independently, communicate very well and has strong computer/internet knowledge.
You will be doing the following daily tasks:
- answering phones, listening to customer needs and creating task requests
- calling partners and scheduling appointments
- calling existing customers and potential leads and selling services
- working with excel to generate reports
- call logging
- web research
- virtual administrative work
Salary will be competitive and based on your experience. Please provide your salary expectation when you apply.
REQUIRED EXPERIENCE
- Provide assistance and support to customers via email
- Handle and resolve customer complaints
- Manage emails and customer accounts
- Forward general inquiry emails appropriately
- Document frequently asked questions, enter into knowledge database
REQUIRED SKILLS
- Must have previous Customer support, email support experience
- Must have high speed internet
- Able to work during U.S. hours, 6 days a week
- Able to have skype voice calls,
- Familiar with online applications such Gmail, Zoho, CRM tools, Teamviewer, Facebook, Twitter, Youtube
- Familiar with MS Word,
- Excellent Excel skills
- Excellent computer knowledge and able to learn new applications on your own
- Must be proficient in writing and speaking English
I am looking to work with an Agency.
You will be doing the following daily tasks:
- answering phones, listening to customer needs and creating task requests
- calling partners and scheduling appointments
- calling existing customers and potential leads and selling services
- working with excel to generate reports
- call logging
- web research
- virtual administrative work
Salary will be competitive and based on your experience. Please provide your salary expectation when you apply.
REQUIRED EXPERIENCE
- Provide assistance and support to customers via email
- Handle and resolve customer complaints
- Manage emails and customer accounts
- Forward general inquiry emails appropriately
- Document frequently asked questions, enter into knowledge database
REQUIRED SKILLS
- Must have previous Customer support, email support experience
- Must have high speed internet
- Able to work during U.S. hours, 6 days a week
- Able to have skype voice calls,
- Familiar with online applications such Gmail, Zoho, CRM tools, Teamviewer, Facebook, Twitter, Youtube
- Familiar with MS Word,
- Excellent Excel skills
- Excellent computer knowledge and able to learn new applications on your own
- Must be proficient in writing and speaking English
I am looking to work with an Agency.
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