Details
Needs to hire 10 Freelancers
Upwork (previously www.oDesk.com) connects businesses and talented independent professionals with unprecedented speed, ease and efficiency, through an online workplace where people love to work. Our Clients are small, medium, and large companies who want to hire and work with reliable, highly skilled knowledge workers. Our Freelancers are high-quality independent professionals (and teams) with skills in high demand who want to market and deliver their services online.
We are searching for experienced and customer-oriented individuals to provide extraordinary customer experience for the users in the oDesk platform.
RESPONSIBILITIES
You will be responsible creating customer delight through thoughtful, compassionate, and efficient communication. Specifically, the responsibilities of this role include:
> Deliver high quality interactions with users through Live Chat and email
> Work cross-functionally to resolve user issues
> Meet minimum performance standards which measure the success of the support offered
REQUIREMENTS
Qualified candidates will possess:
> 2+ years of experience in customer support
> Highly developed sense of integrity and commitment to customer satisfaction
> Demonstrated passion for excellence with respect to treating and caring for customers
> Demonstrated skill in addressing sensitive customer issues
> Ability to communicate clearly and professionally, both verbally and in writing
> Possess a strong work ethic and team player mentality
> Ability to pass a background check
> One or more years’ experience using either the oDesk or Elance platform
> Working knowledge of Zendesk and Velaro
WORKPLACE REQUIREMENTS
Eligible candidates will have all of the following:
> Reliable computer hardware and software
> Reliable internet connection and power
> Workplace conducive to productivity
> Current anti-virus software
We are searching for experienced and customer-oriented individuals to provide extraordinary customer experience for the users in the oDesk platform.
RESPONSIBILITIES
You will be responsible creating customer delight through thoughtful, compassionate, and efficient communication. Specifically, the responsibilities of this role include:
> Deliver high quality interactions with users through Live Chat and email
> Work cross-functionally to resolve user issues
> Meet minimum performance standards which measure the success of the support offered
REQUIREMENTS
Qualified candidates will possess:
> 2+ years of experience in customer support
> Highly developed sense of integrity and commitment to customer satisfaction
> Demonstrated passion for excellence with respect to treating and caring for customers
> Demonstrated skill in addressing sensitive customer issues
> Ability to communicate clearly and professionally, both verbally and in writing
> Possess a strong work ethic and team player mentality
> Ability to pass a background check
> One or more years’ experience using either the oDesk or Elance platform
> Working knowledge of Zendesk and Velaro
WORKPLACE REQUIREMENTS
Eligible candidates will have all of the following:
> Reliable computer hardware and software
> Reliable internet connection and power
> Workplace conducive to productivity
> Current anti-virus software
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